AI automation/assistance system for hotel booking email responses to reduce manual workload for inbound team
Published by the customer. This is the full description of the work.
AI automation/assistance system for hotel booking email responses to reduce manual workload for inbound team
Hotel owner seeking to automate repetitive tasks Inbound team members who currently manually respond to booking emails
AI-powered email response automation for booking inquiries Assistance with handling guest questions about availability and rates
Handle multi-turn conversations averaging 10+ email exchanges per booking inquiry
Send booking links to guests when they're ready to make a reservation
System needs access to: availability data from booking system, rate sheets, hotel policies
Mews PMS (Property Management System) - has API for real-time availability and rate checking
Light start approach - looking for gradual automation implementation rather than full replacement
Current pain points to address: excessive time spent on manual responses, delayed reply times (especially on weekends when team is off), inconsistent information being provided to guests
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